Digital in a Flash

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Customer Satisfaction Survey

Thank you for visiting our Customer Satisfaction Survey page. We appreciate your feed back on our performance in your recent event.

1) How did you find us?

Yellow pages Directory:
Bellsouth Verizon Yellow Book Other

Online / Search engines:
Google Yahoo! MSN Yellow Pages Verizon Yellow Pages Other

Bridal Show: which one?
Bridal magazine Ad: which one?

2) After your initial contact with us, how quickly did we respond to you?
Immediately One Day Two Days Other

3) How did you make your reservation?
On the Web In Person Other

4) How do you rate navigation on our web site?

	Excellent	Very Good	Good	Fair	Poor
View Gallery
View Events
View Albums
View Rates/Packages
Ordering
Reservation
Send email/question

4) How do you rate your first meeting with our staff?

	Excellent	Very Good	Good	Fair	Poor
Being on time
Professional & Courteous
Knowledgeable
Respectful
Patient
Helpful
Provide clear answers
Prices/packages
Albums
Other products

6) How long in advance did you reserve your event?
2 Years 1 Year 3-6 Months 1-3 Months Other

7) How would you rate services performed on your event day?

	Excellent	Very Good	Good	Fair	Poor
Timeliness
Appearance
Professionalism
Prepared
Responsive
Courteous
Respectful

8) Overall how would you rate our services in term of…?

	Excellent	Very Good	Good	Fair	Poor
Your experience
Value of our services
Promptness of our staff
Courtesy of our staff
Quality of our products
Prices/packages

9) Would you use or recommend our services to family and friends?
Yes No

If not please explain why:

10) We genuinely appreciate any comments or suggestions you might have which could help us to improve our services.

Please state any you may have here:

Your Name:
Your Event Date & Time:
Best way to contact you:	Email Phone